Effective Date: 01 January 2025

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1. Introduction

At ThorFit, we’re committed to the satisfaction of every Silverback and Silver Vixen in our community. This Refund Policy explains the terms and conditions regarding refunds for our products and services, whether you shop on our website or through our partner platforms (Amazon SA, Takealot, etc.).

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2. Eligibility for Refunds

Refunds may be considered in the following situations:
If you cancel your order before it has been processed or shipped.
If ThorFit makes an error in processing or fulfilling your order.
If your shipment is lost or damaged due to our direct negligence.
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3. Non-Refundable Situations

Refunds will not be granted in these cases:
Orders that have already been shipped or delivered.
Delays caused by third-party couriers, customs, or unforeseen logistics issues.
Incorrect shipping or order information provided by the customer.
Service-related charges such as storage, handling, or processing fees.
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4. Refund Process

To request a refund, please:
Submit your refund request within 7 days of the issue arising.
Provide your order number and any supporting documentation so we can review your claim.
Allow us 5–10 business days to investigate and process your request—our tribe works hard to keep things fair for everyone.
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5. Refund Method

If your refund is approved, it will be processed via your original payment method or, at ThorFit’s discretion, as a store credit for future purchases—so you can keep crushing your goals with us.
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6. Policy Updates

ThorFit may update this Refund Policy from time to time. Any changes will be posted right here with a new effective date. Continued use of our services means you accept the updated policy—Silverback’s honor!
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7. Contact Us

Questions or refund requests? Reach out to our team at [email protected]. We’re here to help every step of the way.
By using ThorFit’s services, you agree to the terms outlined in this Refund Policy. We’re here to support your journey—one rep, one order, one Silver Vixen smile at a time.