Effective Date: 01 January 2025
- Introduction
At ThorFit, we’re dedicated to delivering your wellness essentials quickly and reliably—whether you’re a Silverback, Silver Vixen, or just starting your journey. This Shipping Policy explains our shipping procedures, timelines, and responsibilities for orders placed through our website and partner platforms (Amazon SA, Takealot, etc.).
- Shipping Methods & Delivery Times
We offer standard and expedited shipping options, depending on your location.
Estimated delivery times:
Within South Africa: 2–7 business days
International (coaching and select products): 7–21 business days
Delivery estimates do not include order processing times.
- Order Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing delays may occur during peak periods or due to unforeseen circumstances—but we’ll keep you in the loop.
- Shipping Costs
Shipping costs are calculated at checkout based on package weight, size, and destination.
International customers are responsible for any customs duties, taxes, or import fees.
- Tracking & Notifications
You’ll receive tracking information via email once your order ships—so you can follow your package every step of the way.
We’ll keep you updated with notifications from dispatch to delivery.
- Lost, Damaged, or Delayed Shipments
ThorFit is not responsible for delays caused by third-party couriers or customs.
If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date to start a claim—our tribe has your back.
- Address Accuracy
Please double-check your shipping details before confirming your order.
ThorFit is not responsible for delays or lost shipments due to incorrect addresses provided at checkout.
- Changes to This Policy
ThorFit may update this Shipping Policy from time to time. Any changes will be posted here with a new effective date. Continued use of our services means you accept the updated policy.
- Contact Us
Questions about shipping? Reach out to our team at [email protected]—we’re here to help every Silverback and Silver Vixen get what they need, when they need it.
By placing an order with ThorFit, you agree to the terms outlined in this Shipping Policy.
